Fotoframe's returns and exchange policy gives you an option to return or exchange items purchased on website for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
In local area, we offer a free pick up service. You will see a pickup option when you submit a return request.
If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Fotoframe credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement exchange the of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
To return a product to Fotoframe, please follow these steps:
You can return products purchased from Fotoframe within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
Once you create a return via email as per the returns policy, Fotoframe will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
At the time of creating a return, customers are requested to confirm (via email) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
Upon successful pickup of the return product, Fotoframe will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.
After the refund has been initiated by Fotoframe as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT - 1 to 3 business days post refund initiation
- Fotoframe Credit - Instant
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet –Instant
Please note, Fotoframe initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Fotoframe warehouse. In case of any refund discrepancies, Fotoframe may at its sole discretion, request you to share with us a screenshot of your bank statement.
Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on Website.
- We will pick up the return within 4 - 7 days from the request placement date.
- Please keep the return shipment ready.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Fotoframe assumes no liability in this regard. For more details, please call our customer care.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Fotoframe assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.