FAQ’s
( Frequently Asked Questions )
Why should I create an account on Fotoframe Store?
As a business customer, you get access to more than 10 thousand products with ‘business offers’ on such products. A ‘business offer’ means you will get a GST invoice, allowing you to take tax credit. Further, you will also get business price and quantity discounts on many of these products. You will be able to enjoy the convenience of placing orders and getting those delivered to your doorstep in a timely fashion.
How do I become a business customer?
To become a business customer, please go to www.fotoframe.in and register for a new business account. You can also convert your existing personal account on fotoframe.in to a business account. After successful verification of your business credentials, you will be able to login in as a business customer and start buying.
Once I have registered my business account, can I immediately start purchasing for business eligible products?
No, you cannot immediately purchase business eligible products. Once you have registered with us, we will review your application and verify your business account. This process may take a maximum of 3 business days. On successful account verification, you will then be able to view the business selection and place order for them.
What is your Return Policy?
You may request returns for most items you buy from sellers listed on fotoframe.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or fotoframe.in Returns policy.
Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on fotoframe.in. You will be able to schedule a return from the Online Returns Center if accessed within the return window period. To learn more about Returns, Refunds and Replacements, please refer: Returns and Refunds.
What business specific details will be listed on the GST invoice?
If you have placed a business order, the invoice will additionally have the business name, GST (if applicable) and/ or the PO number (if provided during ordering).
How can I pay for my purchases on Fotoframe Store?
You can pay through credit/debit card/UPI,paytm and netbanking. You can also use fotoframe.in gift cards.
Can I get credit?
No, we don’t have any credit solution for business purchases.
What are the available delivery speeds and delivery charges?
The delivery speeds available are between 2-4 business days or 4-7 business days or 5-14 business days. The delivery charges vary from area to area and are displayed on the product detail page and checkout pages. Area also usually display their delivery charges on their profile page.