We strive to deliver products purchased from Fotoframe in excellent condition and in the fastest time possible. If this is your first order with Fotoframe, shipping will be completely FREE. Also, for all the subsequent Orders of Rs. 500/- or more, we will deliver the order to your doorstep free of cost in local area.
If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.
- If you return an order delivered to you, platform handling fee will not be refunded.However if you self - ship your returns, we will reimburse self - shipment charges based on Fotoframe 's Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non - refundable irrespective of order value.
*Order value is calculated after applying discounts / VAT / GST or any other applicable charges.
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect platform handling fee of Rs. 100 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
Fotoframe will provide you the order track ID along with online link to check the order status.
All orders placed on Fotoframe are dispatched through our own courier partners such as Blue Dart, DTDC Etc.
No. At this point, Fotoframe delivers products only within India.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.