Return And Refund Policy:
This policy outlines the guidelines for returning products and receiving refunds for purchases made on https://fotoframe.in/.
1. 2-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not, you can return your item(s) within 2 days from the date of delivery.
Eligibility for Return:
The return request must be initiated within 2 days of receiving your order.
The item must be unused, in the same condition that you received it, and in its original packaging.
All accessories, manuals, and free gifts that came with the product must be included.
The product must not be a personalized or customized item, as these are non-returnable unless they are damaged or incorrect.
How to Initiate a Return:
To start a return, please contact our support team at support@fotoframe.in with the following information:
Your Order Number
A brief reason for the return
Photographs of the item(s) to confirm the condition (if applicable)
Our team will review your request and provide instructions on how and where to send your return.
2. 7-10 Day Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed.
The refund will be credited to your original method of payment within 7 to 10 business days after the returned item is received and approved.
Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times.
3. Damaged or Incorrect Items
If you receive a product that is damaged or incorrect, please notify us immediately within 24 hours of delivery by sending an email to support@fotoframe.in. Please include your order number and clear photographs of the damaged or incorrect item. We will arrange for a replacement or a full refund, including any shipping costs.
Exchange/Replacement deliveries will be done within 5-7 business days.
4. Non-Returnable Items
Please note that due to their personalized and customized nature, the following items are non-returnable unless they arrive damaged or with a manufacturing defect:
Custom photo frames
Personalized photo albums
Any other customized products
5. Shipping
All Orders will be delivered within 5-7 Business days.
Contact Us:
For any questions regarding our Returns and Refund Policy, please contact us at support@fotoframe.in.